Customer service kiosks, claims submission, and policy-management self-service for insurers.
Insurance offices handle high-friction interactions: claims, policy changes, premium payment, and product education. A digital intake at the door cuts call-centre load dramatically.
Claims-submission kiosk with photo / document upload
Policy-renewal and premium payment
Beneficiary-update workflow with witness capture
Quote-and-bind for simple products at the kiosk
Multi-language education videos in the waiting area
Priority queue for complex claims
Cut claims intake time by 70%
Self-service renewal rate above 50%
Customer NPS up 25 points
Branch FTE freed for high-touch advisory
Head of Branch Network · Customer Experience · Claims Operations