Terms of Service.

These Terms of Service ("Terms") govern access to and use of the MOVO-X Canada software-as-a-service platform ("Service") provided by MOVO-X Inc. ("MOVO-X", "we", "us"). By signing an Order Form or accessing the Service, you ("Clinic" or "Customer") agree to these Terms and our Privacy Policy.

MOVO-X Canada is a cloud-based SaaS platform that includes:

• — AI-powered self check-in kiosk software (touchscreen, QR, and NFC intake)
• — Intelligent queue management engine with patient wait-time notifications
• — Clinical operations dashboard (appointment management, billing, staff scheduling, analytics)
• — Integration adapters for Canadian EMR/PMS systems (Dentitek, Medesync/TELUS Health, and others as listed in the applicable Order Form)

The Service is provided on a subscription basis. Hardware kiosk units, where included in an Order Form, are covered by separate hardware terms.

All subscription fees are billed in Canadian Dollars (CAD) unless otherwise specified in the Order Form. Payment terms:

• — Annual subscriptions are invoiced upfront. Monthly subscriptions are invoiced at the start of each billing period.
• — Payment is due within 30 days of invoice date.
• — Overdue balances accrue interest at 1.5% per month (18% annually), the maximum permitted under Ontario law.
• — Prices are exclusive of applicable taxes (GST/HST/QST). Tax will be added at the applicable rate.

The Clinic agrees to use the Service only for lawful clinical operations. The Clinic must not:

• — Share login credentials or API keys with unauthorised persons.
• — Attempt to reverse-engineer, decompile, or extract the source code of the Service.
• — Use the Service to process data unrelated to the Clinic's own patient population.
• — Resell or sublicence the Service without prior written consent from MOVO-X.

The Clinic acknowledges that it is the "controller" (under PIPEDA) or "health information custodian" (under PHIPA) of patient data collected through the Service. The Clinic must:

• — Obtain all necessary patient consents before collecting personal health information through MOVO-X kiosks or intake forms.
• — Execute the MOVO-X Data Processing Agreement (DPA) before going live.
• — Notify MOVO-X promptly of any patient data requests (access, correction, deletion) received from patients.
• — For Quebec clinics: comply with Law 25 / ARPPIPS obligations as the controller, including appointing a Privacy Officer and maintaining a register of personal information holdings.

MOVO-X's obligations as a processor/agent are set out in the DPA and our Privacy Policy.

All patient data and clinic operational data entered into the Service remains the property of the Clinic. On termination, MOVO-X will export the Clinic's complete dataset (database dump, documents, audit log) within 30 days and destroy all copies on its systems upon receipt of written confirmation from the Clinic. MOVO-X retains only what is legally required (e.g., billing records, audit logs under PIPEDA).

MOVO-X targets 99.9% uptime for the Service, excluding scheduled maintenance windows and events beyond our reasonable control. Full terms, including credits for downtime, are in the Service Level Agreement (SLA).

MOVO-X and MOVO-X Inc. retain all intellectual property rights in the Service, including software, AI models, and documentation. The Clinic receives a limited, non-exclusive, non-transferable licence to use the Service during the subscription term. No rights are transferred by these Terms beyond that licence.

To the maximum extent permitted by applicable law:

• — MOVO-X's total aggregate liability to the Clinic under or in connection with these Terms shall not exceed the fees paid by the Clinic in the 12 months preceding the claim.
• — Neither party shall be liable for indirect, incidental, special, or consequential damages (including lost profits or data loss), even if advised of the possibility of such damages.
• — Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be limited by law in Ontario.

Each party agrees to keep the other's Confidential Information (including pricing, technical architecture, and patient data) strictly confidential and not to disclose it to any third party without prior written consent, except as required by law. Patient data is additionally governed by the DPA and applicable health privacy legislation.

Either party may terminate the subscription on 30 days' written notice at the end of the then-current subscription period. MOVO-X may terminate immediately if the Clinic:

• — Breaches these Terms and fails to cure within 15 days of written notice.
• — Becomes insolvent or enters receivership.
• — Uses the Service in a manner that creates legal liability for MOVO-X.

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law principles. Any dispute arising out of or relating to these Terms shall be resolved by binding arbitration in Toronto, Ontario, under the ADRIC Arbitration Rules, except that either party may seek injunctive relief in the courts of Ontario to prevent irreparable harm.

MOVO-X may update these Terms from time to time. Material changes will be communicated by email at least 30 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the revised Terms.

Questions about these Terms should be directed to info@movo-x.com or our Privacy Officer at privacy@movo-x.com.