Self check-in / check-out, key dispensing, and concierge-replacement kiosks for hotels.
Hotel front desks are wildly variable in load (00:00 — 02:00 = chaos, 04:00 = empty). Self check-in / check-out absorbs the peaks and lets staff focus on high-touch service.
Self check-in with passport scan and digital signature
Key card dispensing at the kiosk
Self check-out with folio review and digital invoice
Concierge-replacement: directions, restaurant booking, airport transfer
Late-arrival self-service after front-desk hours
Loyalty-tier recognition and upgrade offers
Cut peak-hour check-in queue by 80%
Front-desk FTE reduced 30% on overnight shift
Loyalty-tier recognition rate above 95%
Direct concierge-revenue uplift via kiosk upsells
Hotel GM · Director of Front Office · Group Operations