Service-bay check-in, customer waiting-room kiosks, and document-pickup self-service for auto.
Automotive service centres run multi-hour appointments where customers wait in a lounge. Self check-in, status updates, and concierge-style waiting-room workflows transform NPS.
Service-bay check-in with VIN scan and odometer capture
Real-time service status display in customer lounge
Loaner-car request and pickup workflow
Document pickup (registration, service records)
Sales-floor visitor management for test drives
Loyalty and recall-campaign management
Cut service check-in from 12 to 2 minutes
Customer NPS up 30 points in lounge
Service advisor FTE freed for upselling
Recall-completion rate up 25%
Service Director · Dealer Principal · Group Operations