AI queue management for Canadian clinics.

Large-screen waiting room display shows current queue position, estimated wait time, and which room the patient should proceed to. Updated every 10 seconds. Works on any screen — from 24" monitors to 75" TVs.

Patients receive an SMS when they check in (confirming their queue position and estimated wait), and again when the doctor is ready. Canadian numbers supported; CTIA-compliant opt-in.

Patients who prefer WhatsApp receive queue updates and a call-to-room notification via WhatsApp Business API. Notifications sent in the patient's preferred language (EN or FR).

Digital queue announcements broadcast in French or English based on patient language preference. Quebec clinics can operate entirely in French. All system labels, notifications, and reports bilingual.

If a patient's triage score is elevated (e.g. chest pain, acute pain), the AI can automatically move them up the queue and alert the front desk. Rules are configurable per clinic.

Peak-hour heatmaps, average wait time by hour/day/provider, no-show rate, and patient throughput. CAD revenue impact reports. PIPEDA-compliant — all exports anonymised by default.

For group practices and walk-in clinics: patients are assigned to the next available doctor based on specialty, language preference, and workload. Prevents one doctor from being overwhelmed while another is idle.

When capacity is exceeded, the system automatically communicates expected delays, offers a virtual queue position (patient can leave and return), and notifies the clinic manager.

Every queue event — check-in, notification sent, position change, discharge — logged with timestamp and user ID. Full audit trail exportable for OPC compliance and internal quality reviews.