Canada Healthcare Kiosk Glossary

Personal Information Protection and Electronic Documents Act — Canada's federal private-sector privacy law. Requires explicit consent, Canadian data residency, and OPC breach notification within 72 hours for significant incidents.

Quebec's provincial privacy law, stricter than PIPEDA. Requires Privacy Impact Assessments, mandatory PIA publication, data minimization by design, and explicit consent for automated decision-making. Fully effective September 2023.

Personal Health Information Protection Act — Ontario's health-specific privacy law governing Health Information Custodians (HICs). Applies to all Ontario clinics, hospitals, and health professionals using electronic health systems.

Health Information Act — Alberta's health privacy law governing custodians of health information. Requires consent, purpose limitation, and safeguards for electronic health data.

Freedom of Information and Protection of Privacy Act — British Columbia's public and private sector privacy law. Requires BC data residency for public bodies; private sector clinics may use Canadian data centres under PIPEDA.

Formal analysis of how a technology or process handles personal information, identifying and mitigating privacy risks. Mandatory under Law 25 (Quebec) for high-risk projects. MOVO-X provides PIA documentation templates for customers.

The federal regulator responsible for enforcing PIPEDA. Healthcare organizations must report significant privacy breaches to the OPC within 72 hours of determining significance.

An individual or organization that holds personal health information and has custody or control of it. Under Ontario PHIPA, custodians include physicians, nurses, pharmacists, laboratories, and any healthcare institution.

Software mechanism that captures and records explicit patient consent before collecting or processing personal health information. MOVO-X Canada implements a consent gate at kiosk start, logging consent timestamp and version per patient.

The requirement that patient data physically remain within Canadian borders. MOVO-X Canada uses Supabase ca-central-1 (Montréal) — no patient data is stored or processed outside Canada.

Touchscreen terminal allowing Canadian patients to register arrival, confirm appointment details, capture consent, and receive a queue number without front-desk interaction. Supports EN/FR bilingual UI.

Kiosk software with seamless English/French language switching. Mandatory for Quebec deployments (Charte de la langue française). MOVO-X detects province and sets default language accordingly.

On-premise AI model assessing patient-reported symptoms to assign urgency levels. Deployed within the clinic network so no PHI leaves the facility, meeting PIPEDA and PHIPA requirements.

Software managing patient flow from arrival through consultation. Assigns queue numbers, predicts wait times, routes patients by department and acuity, and displays status on TV screens.

Outpatient Department management covering appointment booking, registration, consultation workflow, billing, and discharge. MOVO-X OPD module supports PHIPA audit logging for all interactions.

Live operational dashboards showing queue depth, wait times, no-show rates, and throughput metrics per clinic, department, and provider. Accessible to CLINIC_ADMIN and CLINIC_OWNER roles.

Canadian implementation guide for HL7 FHIR R4. Adds Canadian-specific data types (provincial health card, postal codes) and conformance requirements for Canadian EMR integration.

Admission, Discharge, Transfer messaging standard used by legacy Canadian hospital systems. MOVO-X supports ADT A01-A08 messages for backward compatibility with older HIS installations.

OAuth2-based authorization layered on FHIR, enabling secure kiosk-to-EMR authentication without credential sharing. Supports Medesync and other FHIR-enabled Canadian EMRs.

MOVO-X Canada bidirectional integration with Dentitek dental practice management. Enables appointment sync, patient record auto-population at kiosk, and billing coordination for dental clinics.

MOVO-X Canada integration with Medesync pharmacy and clinic management platform. Supports prescription verification, patient history lookup, and appointment management for Quebec pharmacies and medical clinics.

Canada's national electronic payment network. MOVO-X Canada kiosks accept Interac for clinic co-payments and registration fees, alongside Stripe credit card processing.

US-based payment processor with Canadian entity and CAD settlement. MOVO-X uses Stripe for credit/debit card processing at the kiosk, with funds settled in CAD to clinic bank accounts.

Federal Crown corporation funding digital health solutions across Canada. Infoway's Digital Health Standards promote FHIR adoption and fund provincial EMR interoperability projects that MOVO-X aligns with.

Each Canadian province issues health cards (OHIP in Ontario, RAMQ in Quebec, AHCIP in Alberta). MOVO-X kiosks can scan health card barcodes to auto-populate patient demographics and verify eligibility.

Ontario's provincial health insurance plan. MOVO-X Canada supports OHIP health card scan and eligibility verification at the kiosk to determine fee-for-service vs. covered services.

Régie de l'assurance maladie du Québec — Quebec's health insurance authority. MOVO-X supports RAMQ card scan for Quebec clinic eligibility checks at bilingual kiosks.

Primary care facility accepting patients without appointments. The dominant clinic model benefiting from MOVO-X queue management in Canada, where 6.5M Canadians lack a family doctor.

Canada's shortage of 6.5M family physicians (CMA 2024) driving higher walk-in and urgent care volumes. The primary structural driver for clinic kiosk adoption in Canada.

The movement of patients through a clinical facility from arrival to discharge. Optimized patient flow reduces ER wait times (national avg 2.4 hrs) and improves clinical throughput by 18-34 minutes per visit.

Percentage of booked appointments where the patient does not attend. Averages 15-25% in Canadian primary care. MOVO-X reduces no-shows by 65% through AI-driven reminders and kiosk engagement.

CTAS is Canada's 5-level emergency triage standard (CTAS 1 = Immediate, CTAS 5 = Non-urgent). MOVO-X AI triage maps to CTAS scoring, flagging Level 1 and 2 patients for immediate nursing assessment.

Quebec's family medicine group model — multidisciplinary primary care practices. GMFs are key MOVO-X Canada deployment targets, requiring bilingual kiosks, Medesync integration, and Law 25 compliance.

Facility providing care for acute conditions not requiring full ER resources. UCCs serve patients without family doctors and represent a high-growth kiosk deployment market in Canada.

Software managing dental clinic operations: scheduling, patient records, treatment plans, billing, and insurance claims. Dentitek is the dominant Canadian dental PMS; MOVO-X integrates bidirectionally.

Kiosk integration with pharmacy management software (Medesync) enabling patients to confirm and pay for prescriptions at the kiosk, reducing pharmacy queue time.

Single application instance serving multiple clinics with strict data isolation by clinicId JWT scope and PostgreSQL Row-Level Security (RLS). One database, zero cross-tenant data leakage.

MOVO-X uses HS256-signed JWTs with a clinicId claim. Every server request is validated against this claim via jose middleware in Next.js, ensuring multi-tenant isolation at the application layer.

MOVO-X Canada is deployed on Vercel's yul1 region (Montréal, Quebec). Combined with Supabase ca-central-1, this ensures all compute and storage remains within Canadian borders.

MOVO-X Canada's PostgreSQL database hosted in AWS ca-central-1 (Montréal). All patient data, clinic configs, and audit logs are stored exclusively in this Canadian region, meeting PIPEDA data residency requirements.

PostgreSQL security feature enforcing data isolation at the database engine level. MOVO-X denies ALL access to anon and authenticated Supabase roles — only the service_role key (server-side only) can read data.

MOVO-X Canada's ORM (Object-Relational Mapper) for type-safe database queries. All clinic data access goes through Prisma with clinicId filtering — no raw SQL in routes.

MOVO-X Canada runs 9 Vercel cron jobs: Avixo retry, appointment reminders, daily reconciliation, and others. All are tenant-aware, scoping operations to individual clinics.

EverestX internal role with visibility across all clinics. No clinicId on SUPER_ADMIN rows — this role can query across all tenants for support and compliance purposes only.

Encryption standard used for all patient data at rest in MOVO-X Canada. Combined with TLS 1.3 for data in transit, this meets PIPEDA, Law 25, and PHIPA encryption requirements.